JIRA server did not complete within timeout period

[POH LEE TAN]

Hi,

Me and my team always see this message (red circle) while processing WP in JIRA.

Anyone here knows how to resolve this?

[Pavel Junek]

Hi,

Welcome to Atlassian Community!

You can check this KB article - Jira server throws timeout errors on install or upgrade or you need check Jira Logs when this behaviors is appear. There may be additional information in the log that can lead to tuning the problem.

Pavel

[POH LEE TAN]

Hi, we are facing this timeout during status transition similar to

https://community.atlassian.com/t5/Jira-questions/quot-The-call-to-the-Jira-server-did-not-complete-within-the/qaq-p/2445973 

[Pavel Junek]

Unfortunately without a Jira log dump of when this error occurs I am unable to help further.