JIRA upgrade does not start due to expired license.

I installed the new license in the suggested file found in

log/atlassian-jira.log, restarted and I get the same error.

Your current JIRA Software license doesn't allow you to upgrade to this version of JIRA (7.8.2).

...

You can enter your new license here (/secure/ConfirmNewInstallationWithOldLicense!default.jspa).

Is there any method to recover this new installation w/o rolling back to the previous version to update the license?

Thanks for any suggestions!

Rex

1 answer

0 votes

Rex,

You should be able to shut down the upgraded instance of JIRA and update the DB if the link is not working. Instructions here: https://confluence.atlassian.com/jirakb/how-to-get-and-update-jira-license-string-from-the-database-441746313.html?_ga=2.228942108.1822687758.1523403549-857499681.1523403549 After you update the DB you should be able to start it up and it should be fine.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Thank you, Brant!

I saw that this afternoon but was hesitant to try it on our MySQL DB.

I'll test it tomorrow.

Thanks again,
Rex

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.