JMWE - Event-based action to change status

[Anette Noll]

Hi all,

following scenario:
Jira receives workitems from another system/tool. This system/tool has other status-expressions than Jira. So these status names have to be translated into Jira terms, when the systems/Tools are synchronized.

I put up an event-based action (please see attachment for details); but it does not work.
Means that Jira does not change to the correct status.

But I do not see my mistake, nor are there error messages with the event-based action.

I am very curios how I can achieve it.
Automation is no option.

Thanks for your feedback.

Best regards

Anette Noll

[Hector Florin]

Hi Anette,

Thank you for your question. I hope you're doing well.

The Event-based action will get triggered when the Jira Event is fired.

In your case, the Issue Updated event had to be fired so that the EBA could be triggered.

As you've mentioned, the work item gets updated from another system, can you confirm that the Issue Updated event was fired? 

Do you have that entry in the History for this work item?

Thank you.

Regards,
Hector