JQL formula doesn't match filter results

[Javier Castelblanco Diaz]

Hi, I wrote a JQL formula that is supposed to not include issues with Resolutions Done but as you will see in the screenshots the search results also include them.

Maybe I'm not considering or including something important. 

Please advice.

[Thomas Schlegel · Accepted solution]

Hi @Javier Castelblanco Diaz 

please put brackets around your "or" parts - that might be the problem:

project = ... and (assignee = ... or reporter = ...) and resolution != ...  and ...

[Javier Castelblanco Diaz]

Hi @Thomas Schlegel , thanks for responding fast.  I follow your suggestions but now is all empty including the ones that are undone.  

[Thomas Schlegel]

Please try "(resolution != Done or resolution is empty)"

I think "resolution != Done" returns all the issues with another resolution than done but not the issues without a resolution

[Javier Castelblanco Diaz]

Excellent @Thomas Schlegel .  

Is working perfectly. 

Thanks a lot!!!

[Thomas Schlegel]

You‘re welcome, @Javier Castelblanco Diaz