JQL will miss some ticket

[mis-it]

hello

i set my JQL  is 「status = DEPLOYMENT AND assignee = currentUser() ORDER BY status ASC」, and show 12 ticket in jira , i set same rule to send my gmail ,  ticket number is 16 ,  16 is correct , same JQL rule , but jira will miss some ticket ,how can i  adjustment ? thanks

gmail list

jira list

[David Nickell]

Ugh ... I think I see what is happening.  Your screenshot shows your GMAIL filter which fiilters JIRA tickets based on summary.  Well -- those could come from many different points in your system.   The issue navigator, on the other hand, is showing you real time results.

I think you would benefit from using a filter subscription.  This would allow you to create a filter and send an email to all the assignees with a list of tickets they need to look at.  A key factor -- name the filter soimething meaningful so it stands out in their inbox :-) 

How to - Filter Subscriptions

Create the filter with a name that will is meanigful:

 Go to the filter detail,  Select subscriptions

 

 Create a subscription and schedule  it to run at whatever frequency you prefer

 

While waiting for the official execution time, you can go to the subscription manager and run the process manually to ensure the results

 

 When it runs, the subscribers will receive and meaningful email with their items

[Mohanraj Thangamuthu]

Hello, Good day. Could you review both the results and identify the missing 4 work items in JQL. Please compare with one of the returning work item. Thanks

[David Nickell]

That is a great/logic debugging question to ask -- at a glance, the POPF (3) and PHS tickets (1) are mssing in the JQL Version...

I am not sure how the user gets it emailed to GMAIL but something is impacting tickets in two projects.  

[mis-it]

i try JQL   

(1)status = DEPLOYMENT

(2)assignee = currentUser()

can not get lost ticket ,i not sure ticket something wrong  

if ticket has modify, i sent all to mail , and use gmail filter , assign to me , it's correctct