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JSD Cloud Next-Gen project - Approval Transition permissions

David Lister April 17, 2020

We have turned off the ability of our agents to "Assign any request" because we want them to take ownership of tickets so a ticket can't be assigned to someone unavailable.

After doing this we added a new request type that has approvals at the beginning of the workflow,  right after Create.  However, once a user tries to submit this they get a message stating "You cannot create this request because you do not have the "Assign Issues" permission.  Please try another request on the portal."

There is no assignment going on that I can see except possibly the application doing the assignment of the approval.  Is there a way around this issue?

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