Jira 7.4.0 config screen not display

[Chenyu Jia]

When I visit /plugins/servlet/project-config/{PROJECT_KEY}/screens it returns a blank page.The attachment is the log of Jira. I think it means project not correspond to issuetypescreenscheme one by one. But nothing wrong in database.

[Andy Heinzer]

Does this happen for every project?  Or only specific project keys?   I suspect that there is a problem here in regards to the database itself and the data therein.

You could try to use the database integrity checker built into Jira, but please note that this utility can not always identify and correct all possible database inconsistencies. 

You particular error seems to be more in line with this KB: Searches in Find Issues Screen Result in 'Passed List Had More Than One Value'

If that is the case, then try to run this first SQL query to see if you happen to have a duplicate user(s) in the database:

SELECT username, COUNT(username) FROM columnlayout GROUP BY username HAVING (COUNT(username) > 1);

Try the steps in that KB to see if this helps.

If not, please reply to the complete stack trace.  If you can copy and paste it here instead of the screenshot it tends to make it easier to search on this error to find related past cases with the same error.