Jira Advanced Query for searching tickets without a specified comment

[Michal Hoffman]

Hello,

I want to filter out all tickets that I think are done. All I can do in the queue is commenting tickets. So I want to use it to comment 'ItsDone' tickets that I don't want to see anymore.

project = XXX AND NOT comment ~ ItsDone AND reporter in (YYY)

This doesn't work

So I tried

Filter1
project != XXX AND comment ~ ItsDone AND NOT reporter in (YYY)

filter !~ Filter1

But still did not worked

Advise please.

Thank You Mike

[Michal Hoffman · Accepted solution]

Team that manages the queue has a bad habit of changing status to resolved even if ticket is not resolved, because they did their part and they don't care. Other teams don't use jira.

Resolution:

filter1:

comment ~ ItsDone

filter2:

project = XXX AND reporter in (YYY) AND filter !=filter1

[Nic Brough -Adaptavist-]

I'd change the workflow and process to block that.

[Michal Hoffman]

http://risovach.ru/upload/2013/06/mem/u_22667895_big_.png me neither

[Joe Pitt]

Sounds like it's time to give someone a couple days off without pay 

[Joe Pitt]

Is there a reason you aren't just looking for tickets where the resolution field isn't null ?