Jira Agile not loading

[autonomatt]

Jira Agile has disappeared after upgrading Universal Plugin Manager. It thinks the old Agile license has expired, but we're on the new Jira Software license.

[Andy Heinzer]

Hi @autonomatt

1. What version of Jira is this? 
2. What version of Agile/Software are you using?
3. Could you share with me the details about your Agile license?  I would be interested to learn what your specific Agile license key is, I can obscure that data in the post later on.

[Deleted user]

Hi @autonomatt,

If you cannot rollback the UPM version, my suggestion would be to contact Atlassian Support.

Hope this helps 

[Andy Heinzer]

Hi @[deleted],

Users like autonomatt have Starter licenses.  As such these users cannot create support requests directly to Atlassian select or priority support.  Instead for these users, when they visit the https://support.atlassian.com site, their requests are just being posted here to Community again.  So it's probably not a great experience for this user as it appears to put him in a loop.

[Deleted user]

Ah, I was unaware of the Starter Licence. Thanks for making me aware of this @Andy Heinzer, learnt something new today :)