Jira App on iOS: Can add attachments but not view them

[Ternus44]

Hi,

when I tap on any attachment inside an issue's description or one of its comments to view it, nothing happens. This happens with screenshots as well as PDF or DOCX documents. I am able to add them normally, though.

I've tried deleting and reinstalling the Jira app to no avail. Is there some way around it, or could this be simply a bug?

I'm using the Jira Cloud app version 221.0.0.6000 on an iPhone 13 Pro running iOS 18.2.1. Many thanks!

[Simon Stiefel · Accepted solution]

Hi @Ternus44 ,

Thank you for raising this issue and apologies for the inconvenience.

We are aware of this bug and are working on a fix. The next update should have this resolved.

Thank you,

Simon

[Ternus44]

Hi Simon,

thanks a lot for the wonderful update!

Ternus

[Marc - Devoteam]

Hi @Ternus44 

Welcome to the community.

Indeed, I experience the same.

I suspect it to be a Bug.

Best is to raise this is at https://jira.atlassian.com/secure/Dashboard.jspa 

[Ternus44]

Hi Marc,

thank you! As I only have a free Jira Cloud license and I apparently cannot add any new issues to the issue tracker with that, perhaps could you add the issue and write that it's an old bug that has resurfaced? You may copy and paste my text if you like.

Best, Ternus

[Marc - Devoteam]

HI @Ternus44 

This is an open Jira instance, anyone can add an issue there.

I use the same account there as I do for my free cloud instance

[Ternus44]

Hi Marc,

thanks, I tried it again but was redirected to support. It's up to you but it would of course be wonderful if you could create an issue.

Best, Ternus