Jira Application Link Health Check fails for no reason

[Oliver Stock]

Hi,

multiple times a day I get the notification that the application links health check failed. When browsing to the support tools section the error shows, but when visiting the application links page everything seems to be ok and the links are showing up as "connected". This issue first appeared after upgrading to JIRA Software 7.11.

Hercules doesn't find any problems. What can I do.

[Michael Wolfe · Accepted solution]

This issue is now being tracked here:
https://ecosystem.atlassian.net/browse/ATST-923

[Shannon S · Accepted solution]

Hi Oliver,

Can you show me the full error you're seeing? Out of curiosity, what language is your Jira instance set to?

If you were to lock and re-index Jira, do you continue to have the error?

Regards,

Shannon

[Oliver Stock]

Hi,

sure... 

The system is set to US English.

Re-indexing has no effect.

[Oliver Stock]

Additionally, the following is in the atlassian-jira.log file multiple times:

2018-07-24 13:14:47,299 HealthCheck:thread-5 WARN [c.a.applinks.core.DefaultApplinkStatusService] Unrecognized error while attempting to retrieve status of Application Link 'cb36d947-91e0-36fe-a2bf-7df382a22110'
2018-07-24 13:14:47,321 HealthCheck:thread-5 WARN [c.a.applinks.core.DefaultApplinkStatusService] Unrecognized error while attempting to retrieve status of Application Link 'd3d73f50-295d-3446-96b4-430a28e735a3'
2018-07-24 14:14:47,298 HealthCheck:thread-4 WARN [c.a.applinks.core.DefaultApplinkStatusService] Unrecognized error while attempting to retrieve status of Application Link 'cb36d947-91e0-36fe-a2bf-7df382a22110'
2018-07-24 14:14:47,314 HealthCheck:thread-4 WARN [c.a.applinks.core.DefaultApplinkStatusService] Unrecognized error while attempting to retrieve status of Application Link 'd3d73f50-295d-3446-96b4-430a28e735a3'
2018-07-24 15:08:21,886 HealthCheck:thread-6 WARN [c.a.applinks.core.DefaultApplinkStatusService] Unrecognized error while attempting to retrieve status of Application Link 'cb36d947-91e0-36fe-a2bf-7df382a22110'
2018-07-24 15:08:21,903 HealthCheck:thread-6 WARN [c.a.applinks.core.DefaultApplinkStatusService] Unrecognized error while attempting to retrieve status of Application Link 'd3d73f50-295d-3446-96b4-430a28e735a3'
2018-07-24 15:08:30,461 HealthCheck:thread-6 WARN [c.a.applinks.core.DefaultApplinkStatusService] Unrecognized error while attempting to retrieve status of Application Link 'cb36d947-91e0-36fe-a2bf-7df382a22110'
2018-07-24 15:08:30,469 HealthCheck:thread-6 WARN [c.a.applinks.core.DefaultApplinkStatusService] Unrecognized error while attempting to retrieve status of Application Link 'd3d73f50-295d-3446-96b4-430a28e735a3'

[Shannon S]

Thank you for sharing that information, Oliver.

If you can confirm that both of your Application links are working normally, I think you may have run into this bug:

• JRASERVER-65610

Which was merged with this bug:

• JSWSERVER-16013

Could you please vote on that bug to help show the number of users who are running into the issue? Please also feel free to comment on the thread there with your feedback.

Regards,

Shannon

[Oliver Stock]

Hi Shannon,

Yeah, looks just like that bug. I've upvoted the issue.
Thanks!

Regrads,

Oliver

[Shannon S]

You're welcome, Oliver!

Thank you for your help.

Shannon

[Robert Perez]

I vote to have this issue addressed.

-Rob

[Shannon S]

Thanks, @Robert Perez! Please make sure to vote on the bug above or else your vote won't count when considering the scope!

Regards,

Shannon