Jira Automation - Edit issue multi user picker field

[Arthur S]

Hi,

I am trying to use the Jira automation to edit a multi user picker field. What I am trying to achieve is, when people "approve" the ticket using the transition, I have an automation which add the user to my multi user picker cf "approved by" and it remove him from "approvers". 

I am using the following but can't make it work properly :

and I have the following code :

{ 
    "update": {
        "approved by": [{
            "set": {{initiator.accountId.asJsonObject("id")}}
        }]
    }
}

can you please help me ?

Thanks, 

[d_kirsching · Accepted solution]

Hi @Arthur S 

Maybe the smart value {{approval.approver}} is your solution.

Regards

[Arthur S]

Hi @d_kirsching thank you, I found the right solution, I tried your proposal and it did not add the user to the list. But based on what you proposer, I tried with {{initiator.accountId}} instead in the "Request participants" field, and it adds me my user.

Hi now need to find how to remove the user from the "approvers" field. Any idea ? I have the following code :

{
  "update": {
    "approvers": [{
      "remove": {{initiator.accountId}}
    }]
  }
}

Thank you,

Arthur

[d_kirsching]

Hi @Arthur S 

Please find below the right code.

All informations for Advanced Fields Editing can be found here : 
https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/#Referencing-issue-fields

{
"update": {
"approvers" : [
{
"remove": {
"id":"{{initiator.accountId}}"
}
}
]
}
}

Regards 

[Arthur S]

I also tried it earlier but this is not working. It shows a success but it's not removing the user from my field.

[d_kirsching]

For me it'w working with the trigger Approval completed

[Arthur S]

I'm on Jira software and not Jira service management, so I don't have the "Approval completed". For me it should work on the Edit Issue but I don't know why, it's not.

[Hana]

In case you didn't find your answer... this one worked for me:

{
  "update": {
     "Approvers" : [
       {
         "remove": {
            "name":"{{initiator}}"
        }
      }
   ]
}

[Arthur S]

Hi,

I tested it and that works.

Thank you

[Yogesh Mude]

Hello @d_kirsching ,

I want to remove the initiator (who triggered it) from the Approvers field but with the above code, it's removing all the other users, not the initiator.

Any assistance will be appreciated.

Thank you in advance.

[Harsh]

Hi,

I am also facing the same issue, that I cannot either add or remove a user from multi user custom field. 

I am using 

Remove:

{
"update": {
"customfield_12345": [{
"remove": {"id":"{{1585625}}"}
}]
}
}

Add:
{
"update": {
"customfield_12345": [{
"remove": {"id":"{{1585625}}"}
}]
}
}

Is there something wrong in above, am I missing something?

Thanks!