Jira Automation for Exchange

[Marcel Vellage]

Hello everybody,

I got an question. I want an automation with Jira thats connected to exchange. Is it possible that Jira Automation can change configs in shared mailboxes?.

Thank you very much!

Best regards

Marcel

[Bill Sheboy]

Hi @Marcel Vellage 

I believe that may only be possible if you have a REST API method which the rule can call to make the changes.  If you have such a method to call, here is a how-to article for calling a REST API from an automation rule:

https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828

In general, automation for Jira rules are for managing project-related entities like issues, Confluence pages, and asset information.  They are not a generic automation tool like robotic process automation (RPA) tools, etc.  You could check the Atlassian Marketplace to learn if there are addons which provide what you need of the rule will not work.

Kind regards,
Bill