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Jira Cloud App for Microsoft Teams Partially Broken

WC
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August 27, 2025

Is anyone else's Jira Cloud App for Microsoft Teams not fully working?

The following functions aren't quite working fully for me anymore:

- linking to a Jira Issue through `+ -> Jira Cloud`, where you search for an issue key or keyword. Below the search box it says "Oops! Something went wrong, please try again."

- "Comment in Jira" for a Teams message. Message below "Choose one of your issues" searchbox has the following error message: The requested API has been removed. Please migrate to the /rest/api/3/search/jql API. A full migration guideline is available at https://developer.atlassian.com/changelog/#CHANGE-2046

Creating a NEW Jira issue from a Teams message still works.

1 answer

0 votes
Benjamin
Community Champion
August 27, 2025

HI @WC 

 

Welcome to the community. I haven't use the app in a while. Looks like the API has change and the app needs to start using the new API. I'm wondering if your app that is on your site is not fully rolled out. Perhaps uninstall and installing the app back will help force that. 

I have had issue with apps. Once I re-enable or reinstall them, it fixes itself sometimes.


Here's the documentation to uninstall and add it back. The data should still be retain. At least from my experience when re-installing apps. 

https://support.atlassian.com/jira-software-cloud/docs/integrate-jira-cloud-with-microsoft-teams/

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