Jira Cloud: Automatically share new tickts with a specific organization

[Kai Vornberger]

Hi there,
in one workflow in my Service Desk I would like to automatically share new tickets with a certain organization (of which the ticket creator in most case will not be part of).

Is that possible?

[Ivan Tovbin · Accepted solution]

Hi Kai,

Unfortunately out of the box Jira can't edit 'Organizations' field neither through workflow post-function nor through standard automation. However Automation for Jira can easily do it.

[Kai Vornberger]

Seems promising. I checked out the documentation but couldn't find anything about editing/adding the organization. How would you go about that?

https://codebarrel.atlassian.net/wiki/spaces/AUTO4J/pages/53610319/Automation+Lite+vs+Automation+for+JIRA

https://codebarrel.io/available-rule-components

[Ivan Tovbin]

Hi Kai,

I can confirm that you CAN set a value to 'Organizations' using Automation for Jira addon. The reason for why this might not be covered by addon documentation is probably because it's very basic functionality of the 'Edit issue' action.

Here's a screenshot of this from my instance:

[Kai Vornberger]

Alright, thanks a lot for your help