Jira Cloud Bug

[Andrei Alexandru Hoszu]

Greetings, I hope I'm in the right place for posting this kind of thing and if not, apologies.
We're using JIRA for managing tasks but every time I go to our backlog and click on an issue my browser tab seems to get noticeably laggy. I've looked into it for a little bit and it seems that it is an issue caused by the CSS animation on the "Add content" button, which somehow triggers many rerendering events continuously.
I'm using Mozilla 133.0 (64-bit), and also I've checked this on Chrome and it seems to be working fine.
Now, I hope I am not really nitpicky about this, but I would just like to know if this issue is going to be addresed in any way? I don't think having my main thread maxed out when just having Jira backlogs open and doing nothing is okay, and this is not the only problem I've found, there are others, like when the user profile dropdown is visible something similar is happening and it also seems to affect my Chrome browser, or the frequent memory and cpu spikes.

[Bill Sheboy · Accepted solution]

Hi @Andrei Alexandru Hoszu -- Welcome to the Atlassian Community!

Regarding submitting a support ticket...Are you on a Jira Free License?  If so, you cannot submit support requests to Atlassian and the community posts are the only option for assistance: https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/#Free

Regarding your original question...

According to your question, you appear to be using a supported browser version: https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/

Have you tried clearing all browser cached data, closing all browsers, and checking for the symptom?

Have you tried disabling any addons for the browser which may be impacting Jira?

Have you reviewed the troubleshooting steps from Atlassian for browser usage: https://confluence.atlassian.com/kb/browser-troubleshooting-guide-330796533.html

Kind regards,
Bill

[Andrei Alexandru Hoszu]

Hi @Bill Sheboy , thank you for responding. Yes, I am on a Jira Free License.
On one hand, after reading your answer I've cleared the browser cache and cookies for Jira and I've disabled my extensions, but I am still encountering this problem.
On the other hand, a simple disable of the animation seems to fix this.

[Bill Sheboy]

I do not see an open defect for this symptom in the public backlog, although I do see suggestions for better abilities to disable all Jira Cloud animations, such as this one: https://jira.atlassian.com/browse/JRACLOUD-75139

Unfortunately, there are more and more of these animations and pop-ups being added as UX experiments (with apparent disregard for site and people performance impacts). 

For paid-license customers, they can often contain Atlassian support to remove their site from those in the experiment.  For free-license, there is no such ability.

[Andrei Alexandru Hoszu]

Yeah, I guess there is not much to do about it... A quick look on that link shows that people as far back as 2020 wanted to have the option to disable these animations and unfortunately it seems Atlassian does not care about the site's performance.
Thank you for your insight!

[Robert Wen_Cprime_]

Hello @Andrei Alexandru Hoszu ! Welcome to the Atlassian community

You can send bug reports directly to Atlassian on https://jira.atlassian.com

[Andrei Alexandru Hoszu]

Thank you very much, I'll do so.

[Andrei Alexandru Hoszu]

I've searched for a similar bug and I could not find one and also I cannot seem to be able to create a ticket there, it redirects me to browsing the community.

[Robert Wen_Cprime_]

You may have to see if you're logged in with your Atlassian account

[Andrei Alexandru Hoszu]

It seems that it is because I am using a Jira Free License, but nonetheless thank you.