Jira Cloud Migration assistant - Error when trying to view migration dashboard

[Eli Albert]

Hi,

I'm trying to run a migration, and in the migration dashboard page, recent migrations are not displayed and I get an error "There was a problem retrieving your plans".

The issue is actually blocking me from run the migration, because I can't see the saved migration plans.

Error screenshot attached.

Help will be greatly appreciated

Thanks!

[Andy Heinzer]

Hi Eli,

Sorry to hear about this problem.  I would like to suggest that we create a support case to investigate this further.  This is something that you should be able to do yourself by going to https://support.atlassian.com/contact and selecting Migration Support.

That said, if you are unable to create this support case that way, please let me know to which Atlassian Cloud site you are looking to migrate to in this case, and perhaps I can help to create a support case on your behalf here.