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Jira Cloud dashboard is loading only one gadget upon refreshing

Filipe Miranda
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February 17, 2025

If I F5, it loads all gadgets correctly:

SCR-20250217-nfpa.png

However, if I click on the "Refresh ðŸ”„" button between the "Copy link" and the "Edit" buttons, only one gadget loads:

SCR-20250217-ngnb.png

 

I don't see any errors in the console or the network tab of the DevTools.

 

I've tried those scenarios:

- Multiple gadgets from the same app (same app key, same host)

- Multiple gadgets but from different apps (different app keys and different hosts, although it is essentially the same app in terms of functionality)

2 answers

0 votes
Hua Soon SIM _Akeles_
Atlassian Partner
March 27, 2025

This is a bug which affects Jira gadgets built using Atlassian Connect framework.

The issue is being tracked at https://jira.atlassian.com/browse/ECO-645.

Please help to vote on the issue to get it fixed.

0 votes
Derek Fields _RightStar_
Community Champion
February 17, 2025

I would capture HAR files for the different scenarios and submit them to Atlassian support. They should be able to give you an idea of why the Refresh doesn't work. 

Hua Soon SIM _Akeles_
Atlassian Partner
March 27, 2025

Unfortunately, there is no error in the HAR file and the console log. 
This is really a tough support case.

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