Jira Cloud for Sheets Scheduler Not Running for 4 Days

[Ersa Aditya Hasdianto]

I’ve been experiencing an issue with the Jira Cloud for Sheets add-on. Specifically, the scheduled data syncs are no longer working as of four days ago. Previously, my scheduled reports were syncing without problems, but now the scheduler seems to be failing.

Here’s what I’ve checked or tried so far:

• Verified that the scheduler is still enabled and hasn’t been paused or changed

• Confirmed my Google Sheets add-on is up to date

• Manually triggered syncs, which still work, so it seems to be specific to the scheduler functionality

Has anyone else run into this recently, or is this a known issue? Any ideas on what might be causing it—or steps to troubleshoot further—would be much appreciated.

Thank you in advance for any help or insights!

[Chitra Nagdeo · Accepted solution]

Hey @Ersa Aditya Hasdianto ,

Welcome to Atlassian Community Forum, My name is Chitra and I am part of Jira Cloud support team in Atlassian. I understand Jira Cloud for Sheets add-on sync is not working as expected. 

These issues are unique and involve extensive testing, I request you to please log a ticket to Atlassian offline team from support portal: https://support.atlassian.com/

The assigned support engineer should be able to help you with a resolution, thank you and have a good day!

Regards

Chitra Nagdeo

[MobilityStream]

Hi @Ersa Aditya Hasdianto ,

Jira Cloud for Sheets works well for ad-hoc exports but has had many reliability issues over time. If you are looking for a more robust solution and are willing to consider a solution from the Atlassian Marketplace you can look at our Google Sheets Integration app. It is fully configured within Jira, has many more data export options, supports bi-directional synchronization, and its real-time and schedule data exports are very robust. Used my many large organizations that rely on stable data exports to Google Sheets. 

Kind regards,

The Mobility Team