Jira Create Issue Screen Problem/Static Tabs

[Hemanshu Sood]

Hi All,

I have a Jira instance where I maintain 10 projects. On the create issue screen, I have created 4 custom tabs(lets call them Tab 1, Tab 2 , tab 3 and Tab 4) which have 8 fields of their own. Hence, total 32 fields distributed over 4 tabs on the create issue screen.

Today when I tried to create an issue, I faced the below issues:

1) I could only see 5 fields(from Tab 1) on the create issue screen. I could not switch tabs although I could see the other tabs. When I tried to click on Tab 2,3,4 , nothing happened.

2) After populating the fields, I could not see the final Create button on the create issue screen

3) This behavior was displayed by only 5 of my projects, although I checked the screen schemes, field configurations, all of them were ok as before i.e. fields were mapped to screens and tabs and issue types. 

4) For existing tickets, when I clicked on Edit , the same behavior was displayed.

Hence Create Issue and Edit issue screen for 5 of my projects are not working although the field and screen configurations are fine.

Please help 

[Christopher Jaksch]

Hi @Hemanshu Sood,

did you already try the *Where is my field?* function?

>> https://www.atlassian.com/blog/jira-core/jira-admins-where-is-your-field

Good luck!

Best
Chris
STAGIL

[Hemanshu Sood]

Hi @Christopher Jaksch , yes i did, It said the field was present on the screen, but still could not see it

[Christopher Jaksch]

Hi @Hemanshu Sood,

please check the context of the missing customfields.

• Is the context of each missing customfield global or attached to specific projects?
• Are the missing customfields attached to specific issue types not used in your projects?

Best wishes

Chris
STAGIL