Jira Forms

[Timothy McKay]

We have a Jira onboarding form and we have predefined departments that were setup. I need to add some new departments to this, but i am not sure where to start can someone help 

[Marc - Devoteam]

Hi @Timothy McKay 

This seems to be a multi select custom field.

See the custom field section in Work Item in Jira administration.

configure-a-custom-field 

[Marc - Devoteam]

HI @Timothy McKay 

Under the item "Work Items" -> "Custom fields" and find the field "Depaertment"

[Marc - Devoteam]

Hi @Timothy McKay 

Responding under my answers, would make it easier.

In the next option, choose "Fields", then look for the field Department and open the field context, this is where the options are listed.

Select the field or use the 3 dots at then right side of the field.

[Timothy McKay]

I found it and was able to add what I needed. Thank you for the help 

[Marc - Devoteam]

Hi @Timothy McKay 

Good to hear.

Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request.

This will help other community member trying to solve the same or provide them with a work around

P.S. If the answer is very valuable to you, please share some kudos.

[Timothy McKay]

Yes this was very helpful. 

[Marc - Devoteam]

Hi @Timothy McKay 

If my answered help solving you question, please accept my answer as a solution.

Cheers

[Olha Yevdokymova_SaaSJet]

Hi @Timothy McKay 

If you ever need to update dropdown or multi-select options that appear in a Jira form, remember that Jira Forms simply display the options from their linked custom fields — they don’t store those options themselves.

You can adjust those values by going to:
Jira settings → Work Items → Custom fields → (search for your field, e.g. “Department”) → Contexts → Edit Options.

If your team uses structured intake processes or onboarding requests frequently, another option worth exploring is Smart Jira Forms (developed by our team). It lets you:

• Add and manage dropdown options directly inside the form, without editing field contexts, you can also dont link the field to Jira field, or map its response to work item field if needed

• You can also add 'other' field option, so user can type the option if their option is not presented

• Use dynamic logic to show only relevant departments based on other answers (e.g., “Office Location” or “Team Type”).

• Automatically map form responses to Jira fields, so your HR or IT onboarding workflows stay consistent and require less manual setup.

That can save a lot of admin time when forms need frequent updates or conditional behavior.

[Timothy McKay]

this is what is see

[Timothy McKay]

as you can see when i click the gear, i do not see Fields