Jira Importer plugin not updating issues from Pivotal Tracker

[ADS_DevOps_Admin]

I am using the Jira version 7.6+ and using the External System Import option to pull the Stories from Pivotal tracker. It works fine the first time but when I update something in Pivotal tracker and try to pull the information again, it doesn't get the updates/changes done in Pivotal. I see the following details in Jira. Can you please help on this.

2018-01-30 15:04:33,902 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] ------------------------------
2018-01-30 15:04:33,902 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] Only new items will be imported
2018-01-30 15:04:33,904 http-nio-8080-exec-15 WARN jira 904x12373x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21viewLogs.jspa [c.a.jira.permission.DefaultPermissionSchemeManager] No permission scheme is associated with project 'NBC Ads_App Development'
2018-01-30 15:04:33,916 http-nio-8080-exec-15 WARN jira 904x12373x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21viewLogs.jspa [c.a.jira.permission.DefaultPermissionSchemeManager] No permission scheme is associated with project 'NBC Ads_App Development'
2018-01-30 15:04:34,008 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] 1 users associated with import. All of them imported as inactive, this can be changed after import in User Access step.
2018-01-30 15:04:34,009 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] ------------------------------
2018-01-30 15:04:34,009 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] Finished Importing : Users
2018-01-30 15:04:34,009 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] ------------------------------
2018-01-30 15:04:34,009 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] 0 users successfully created.
2018-01-30 15:04:34,009 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] Retrieving projects...
2018-01-30 15:04:34,009 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] Project ExternalProject{id='2145740', key='PCTJIRA', externalName='Test_PCT_JIRA', name='Test_PCT_JIRA'} exists and found correctly.
2018-01-30 15:04:34,037 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] ------------------------------
2018-01-30 15:04:34,037 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] Importing: Versions
2018-01-30 15:04:34,037 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] ------------------------------
2018-01-30 15:04:34,037 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] Only new items will be imported

2018-01-30 15:04:34,161 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] ------------------------------
2018-01-30 15:04:34,161 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] Finished Importing : Versions
2018-01-30 15:04:34,161 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] ------------------------------
2018-01-30 15:04:34,161 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] ------------------------------
2018-01-30 15:04:34,161 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] Importing: Components
2018-01-30 15:04:34,161 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] ------------------------------
2018-01-30 15:04:34,161 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] Only new items will be imported
2018-01-30 15:04:34,161 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] ------------------------------
2018-01-30 15:04:34,161 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] Finished Importing : Components
2018-01-30 15:04:34,161 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] ------------------------------
2018-01-30 15:04:34,161 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] Retrieving custom fields...
2018-01-30 15:04:34,161 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] ------------------------------
2018-01-30 15:04:34,161 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] Importing: Issues
2018-01-30 15:04:34,161 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] ------------------------------
2018-01-30 15:04:34,161 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] Only new items will be imported
2018-01-30 15:04:34,161 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] Retrieving Pivotal stories (0 to 1999).

2018-01-30 15:04:35,032 JiraTaskExectionThread-21 ERROR jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] Error downloading time tracking information from Pivotal Tracker: expected text/csv content type; got text/html; charset=utf-8
2018-01-30 15:04:35,033 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] No time tracking information found for project Test_PCT_JIRA
2018-01-30 15:04:35,415 JiraTaskExectionThread-21 ERROR jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] Error downloading time tracking information from Pivotal Tracker: expected text/csv content type; got text/html; charset=utf-8
2018-01-30 15:04:35,416 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] No time tracking information found for project Test_PCT_JIRA
2018-01-30 15:04:35,416 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] External issue 154576957 already exists as PCTJIRA-1, not importing.
2018-01-30 15:04:35,417 JiraTaskExectionThread-21 WARN jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] 1 of 1 issues have been skipped because they already exist in destination projects.
2018-01-30 15:04:35,417 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] 1 issues successfully created
2018-01-30 15:04:35,417 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] ------------------------------
2018-01-30 15:04:35,417 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] Finished Importing : Issues
2018-01-30 15:04:35,417 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] ------------------------------
2018-01-30 15:04:35,461 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] ------------------------------
2018-01-30 15:04:35,461 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] Importing: Issue Links & Subtasks
2018-01-30 15:04:35,461 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] ------------------------------

2018-01-30 15:04:35,462 JiraTaskExectionThread-21 INFO jira 904x12372x1 1tremhw 100.112.82.160 /secure/admin/ImporterLogsPage%21import.jspa [c.a.j.p.i.i.importer.impl.AbstractDataImporter$1Thread[http-nio-8080-exec-4,5,main]] No issues need to be reindexed.
2018-01-30 15:04:36,426 http-nio-8080-exec-2 WARN jira 904x12394x1 1tremhw 100.112.82.160 /secure/admin/ImporterFinishedPage%21default.jspa [c.a.jira.permission.DefaultPermissionSchemeManager] No permission scheme is associated with project 'NBC Ads_App Development'

[somethingblue]

Hi,

I see that you added comments to JRASERVER-24514.  I have also added internal notes for our developers to see if we can get some traction this.  Since you have commented on the issue it automatically adds you as a watcher so you'll automatically be notified of any updates to the ticket.

Cheers,

Branden