Jira Internal Directory is locked

[Harry Stacy]

1. Create Jira Software Cloud.

2. Add several issues and 2-3 users.

3. Go to 'Back up manager', create 'Back up for server' and download this 65kB zip archive.

4. Create local Linux instance with Postgre.

5. Install atlassian-jira-software-8.22.0-x64.bin

6. Be happy you have local Jira Software.

7. Check that you can edit existing users and you can add a new users in your local Jira Software instance.

8. Go to 'System' - System restore.

9. Import your just created Jira Cloud backup.

Expected result: you can edit users in Jira Internal Directory

Actual Result: Jira Internal Directory is locked. Despite 'External User management' is OFF in the system settings you can't do anything receiving 'External User management is enabled' as error message. 

[Pramodh M]

 Hi @Harry Stacy 

Welcome to the community 🙂

Can you please the configuration once by logging in as recovery admin user

Here are steps in the ref link

https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html

Thanks,

Pramodh

[Harry Stacy]

Hi Pramodh, 

thanks for the response.

We tried to do it.

I logged into the system under recovery_admin but all this recovery_admin could do was just disable the Jira Internal Directory. This disabled all users.

Recovery_admin does not have the ability to edit users, groups, reset their passwords.