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Jira Issue Collector Not Allowing Me to Add Fields

Daniel Block April 7, 2025

I have 4 issue types, 3 system (Epic, Task, Story), 1 custom (Request) in my jira center project. I am trying to create an issue collector for Task but when it comes to the Issue collector form and selecting a template, I select 'custom' but for epic, task and story, its blank, for request, I see the fields I want. But I need to use the Task issue type.

As a Jira user when creating issues, i can see the fields on all issue types, but the issue lays when creating the issue collector. 

Image below of what the template shows me when I select epic task and story and then when i select request.

issue-collector-task.PNGissue-collector-request.PNG

Does anyone know what the issue could be?

1 answer

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Daniel Block April 10, 2025

The fix seems to be creating an issue collector using a basic template with the task issue type, then creating a 2nd with the same issue type which then allows me to add the fields.

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