Jira - Name of the gadgets don't show properly

[zoha khoshnoodi]

Hi 

I have a problem with gadgets' name in Jira.

they are OK when I used IP and port. but when I used name server instead of IP it show them in a wrong way. 

can somebody help me about it?

[Jobin Kuruvilla [Adaptavist]]

What exactly is the issue? Maybe you are running into the issue described here?

https://confluence.atlassian.com/jirakb/how-to-fix-gadget-titles-showing-as-__msg_gadget-813697086.html

Hope the KB is useful.

[zoha khoshnoodi]

I saw this and my problem is not related to any of them, despite of this I do some of them and they weren't useful.

in "192.168.XX.XX" it's ok

but in "http://jira.XXX.XXX" it's malformed.

i don't active SSL for this site.

[zoha khoshnoodi]

I should add this; that the name of some gadget like "Assigned to me" are OK, but some of them are malformed.

[Nic Brough -Adaptavist-]

That means your Jira server is unable to talk to itself over the network.  You need to ensure the network routes correctly to the Jira server, including for the jira server itself.

[zoha khoshnoodi]

@Nic Brough -Adaptavist- , thank you I find the source of my problem.