Jira Portfolio: Cannot read property 'hasOriginal' of undefined

[Luca Bellomi]

Exception details:

Cannot read property 'hasOriginal' of undefined

TypeError: Cannot read property 'hasOriginal' of undefined
at e.className (https://jira.dwnet.it/s/9ad465a7d818130f592fd3c39548e2fa-CDN/qvfo3g/79000/0a8124ce5f26a3b87aa160e033132504/2.13.1/_/download/batch/com.atlassian.jpo:jpo-wr-page-plan-scripts/com.atlassian.jpo:jpo-wr-page-plan-scripts.js?locale=en-UK:3:370765)
at Function.M.result (https://jira.dwnet.it/s/9ad465a7d818130f592fd3c39548e2fa-CDN/qvfo3g/79000/0a8124ce5f26a3b87aa160e033132504/2.13.1/_/download/batch/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts.js?locale=en-UK:86:20451)
at e._ensureElement (https://jira.dwnet.it/s/9ad465a7d818130f592fd3c39548e2fa-CDN/qvfo3g/79000/0a8124ce5f26a3b87aa160e033132504/2.13.1/_/download/batch/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts.js?locale=en-UK:96:33314)
at e.View (https://jira.dwnet.it/s/9ad465a7d818130f592fd3c39548e2fa-CDN/qvfo3g/79000/0a8124ce5f26a3b87aa160e033132504/2.13.1/_/download/batch/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts.js?locale=en-UK:96:31981)
at e.constructor (https://jira.dwnet.it/s/9ad465a7d818130f592fd3c39548e2fa-CDN/qvfo3g/79000/0a8124ce5f26a3b87aa160e033132504/2.13.1/_/download/batch/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts.js?locale=en-UK:502:17755)
at e.constructor (https://jira.dwnet.it/s/9ad465a7d818130f592fd3c39548e2fa-CDN/qvfo3g/79000/0a8124ce5f26a3b87aa160e033132504/2.13.1/_/download/batch/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts/com.atlassian.jpo:jpo-wr-page-common-libs-only-scripts.js?locale=en-UK:502:22265)
at e.o [as constructor] (https://jira.dwnet.it/s/9ad465a7d818130f592fd3c39548e2fa-CDN/qvfo3g/79000/0a8124ce5f26a3b87aa160e033132504/2.13.1/_/download/batch/com.atlassian.jpo:jpo-wr-page-common-shared-scripts/com.atlassian.jpo:jpo-wr-page-common-shared-scripts.js?locale=en-UK:3:139834)
at e [as constructor] (https://jira.dwnet.it/s/9ad465a7d818130f592fd3c39548e2fa-CDN/qvfo3g/79000/0a8124ce5f26a3b87aa160e033132504/2.13.1/_/download/batch/com.atlassian.jpo:jpo-wr-page-common-shared-scripts/com.atlassian.jpo:jpo-wr-page-common-shared-scripts.js?locale=en-UK:3:20698)
at e.o [as constructor] (https://jira.dwnet.it/s/9ad465a7d818130f592fd3c39548e2fa-CDN/qvfo3g/79000/0a8124ce5f26a3b87aa160e033132504/2.13.1/_/download/batch/com.atlassian.jpo:jpo-wr-page-common-shared-scripts/com.atlassian.jpo:jpo-wr-page-common-shared-scripts.js?locale=en-UK:3:130942)
at e.n [as constructor] (https://jira.dwnet.it/s/9ad465a7d818130f592fd3c39548e2fa-CDN/qvfo3g/79000/0a8124ce5f26a3b87aa160e033132504/2.13.1/_/download/batch/com.atlassian.jpo:jpo-wr-page-plan-scripts/com.atlassian.jpo:jpo-wr-page-plan-scripts.js?locale=en-UK:3:212116)

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=== Client Info ===
===================

User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.117 Safari/537.36
Local time: Wed May 02 2018 16:23:13 GMT+0200 (ora legale Europa occidentale)

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=== Plugin Info ===
===================

Plugin build: 2.13.1

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=== System Info ===
===================

Jira Title: Different Web Project Management
Jira Version: 7.9.0
Agile Version: 7.9.0-DAILY20180326142825

Thank you

Luca

[Earl McCutcheon]

Hello Luca,

When you run into this error it usually indicates that you have data on an issue that is attempting to load which relies on code that is being provided by a third party add-on which is either in need of an update or erring in some way.

I would recommend checking under the manage add-ons page for any installed add-ons listed as incompatible or in need of an update as the first step.

Then check out the following KB article noting that the steps to troubleshoot is to enable safe mode which will also disable Portfolio, so you will need to manually re-enable portfolio to test after enabling safe-mode:

• JIRA Software: "Exception: Uncaught TypeError: Cannot read property 'fields' (or 'html') of undefined"

[info info]

There was a jira script runner customfield that gave problems. I updated the add-on and also the code, but it still gave problems. Strangely enough I solved the problem by eliminating a normal rudio-button custom-field. At the moment, however, it is still not clear to me why this field generated the problem. I would say that for the moment the ticket can be considered solved

Thanks!

Luca

[Earl McCutcheon]

Hi Lucca,

I sent some info your way on another community post you filed on this that looks like a duplicate of this one, but we wanted to make sure the info was in both locations, we were able to reproduce and verify that this is tied to the radio button custom field type and we are tracking the bug here:

- https://jira.atlassian.com/browse/JPOSERVER-2365

Regards,

Earl

[info info]

I have interpreted this problem as a generic Porfolio rendering error due to adding some customfield. If this problem occurs again, I would start the check by manual eliminating customfields from the Portfolio configuration

Thanks

Luca