Jira Product Discovery - Automation to close ticket

[Claire Prosser]

I'm looking to build some automation to follow the following logic:

When all linked delivery tickets (that have been created using the 'Create a delivery ticket' button) are in a Done status
Transition the Idea ticket in JPD to Done status

Is there any JQL that will do this?

Thanks! :)

[Bill Sheboy]

Hi @Claire Prosser 

This scenario is a variation of a couple of template rules:

1. the project template: "When all child issues are completed → then close parent" or
2. the global template: "When a delivery ticket is done → mark idea as done".

You could start with a template rule, and make some adjustments:

• The rule will need global or multiple-project scope in order to access the different projects' issues.  Your Jira Site Admin will need to help make that configuration change to the rule.
• JPD Ideas link to the delivery issues using a special link type, "Polaris issue link", and the outward name is "implements".  And so your rule could use either:
  • a related issues condition with JQL to find the other issues which also implement the idea, confirming that all are "Done"
  • a lookup issues action with similar JQL, and then a smart value condition to check the count of issues
• Once the conditions have been confirmed, branch to the Idea to transition it to done

Kind regards,
Bill