Jira Program board not showing done tickets in completed sprints

[Harry Carter __]

We have a program board setup with various teams and sprints etc. When looking at old sprint, for example Sprint 16, none of the completed tickets are showing under the sprint for that team. They were visible when we planned out the sprints months ago but have seem to disappeared.

Running the sprint report against the configured sprint shows all the completed issues, all with resolved statuses and resolution dates within the sprint dates. 

I also tried modifying the sprint completion date in case the resolution dates on the tickets were outside the sprint dates but this has had no impact on the board. 
We just use a label on the any issue types we want to see in the board for simplicity so the filter criteria is being met. We can also see completed issues in the last sprint and active issues in the current sprint. 

The Sprint end date is set to the 2nd August in the sprint configuration, when looking at the sprint report, all completed tickets are within the start and end dates. 

This screenshot shows the sprint end date in October as it uses the Sprint Completion date and not the defined end date. 

[Alexey Pavlenko _App Developer_]

Hi @Harry Carter __ ,

Kindly check if any filters are applied to the view.

If you don't mind I want to suggest you the app I developed for program management - Multi-team Metrics & Retrospectives. From my standpoint, it can ease what you are trying to do. With it, you can see multiple boards/teams for multiple periods which might be sprints, months, quarters, half-years, or years in a single view. Plus, you can conduct in-place retrospectives, drill down trough periods, etc. Few screenshots:

Standard view:

Metrics Summary:

Best regards,
Alexey

[John Funk]

Hi Harry - Welcome to the Atlassian Community!

Is the Completed status in the last column of the board? Regardless of the status and other things, the Status must be mapped to the last column of the board. 

[Harry Carter __]

Yes, the completed status is mapped to the last column on the board.

[Nancy B_]

Hi Harry!

@John Funk  's comment was the same as I was going to say. One more suggestion -check the Sprint field. Could the tickets somehow go under a bulk edit or automation action that maybe inadvertently changed them so that the sprint field was overwritten by a different sprint or cleared? 

[Harry Carter __]

The sprint field hasn't been modified as I can still see the completed tickets appear against the Sprint in the Sprint report.