Jira REST API, access denied.

[Chris Taylor]

I am trying to use the Jira REST api to pull data from a Jira project into another app.  I have been following the documentation here https://developer.atlassian.com/cloud/jira/platform/rest/v3/  and I have created a token for my account at this location https://id.atlassian.com/manage/api-tokens

When I use the following PHP code I get the error message "Issue does not exist or you do not have permission to see it."

$headers = array( 'Accept' => 'application/json', 'Bearer' => 'my-token-here' );
$response = Unirest\Request::get( 'https://christaylordeveloper.atlassian.net/rest/api/3/issue/KM-299', $headers );

The token is for my own account and I can view this issue via the web.  Why can I not view my issue via this REST API call?

[Warren · Accepted solution]

Hi @Chris Taylor 

I use C# for the API and don't know PHP, but there seem to be a couple of things missing / incorrect :

• I use Basic authentication with my token, not Bearer
• My authentication is made up as a combination of my Jira e-mail address AND the token - you don't seem to be using e-mail address
• The authentication is then base 64 encoded
• The header for authentication is titled Authorization

If you look at my reply in this post, there is some sample C# code which does all of the above (N.B. this is an old post, so change password for token

It may be useful to try this initially via Postman to get it working

[Chris Taylor]

I have switched to Basic authentication and it works perfectly.  Thanks for the advice.