Jira Rich Text Filters

[JD.Lobue]

When attempting to create a new rich text filter, I am not seeing the base Jira filter I created to use. Any ideas why my Jira filter is not available? Thanks

[Ste Wright]

Hi @JD.Lobue 

Is this using an App?

If yes, which one? If not, where you are getting the base Jira filter from?

More specifics will help here :)

Ste

[JD.Lobue]

Rich Filters by Qotilabs.

[Ste Wright]

Thanks @JD.Lobue 

As this is an App, I'd recommend contacting them directly for assistance. You can do this using the support options on their Marketplace listing - see: https://marketplace.atlassian.com/apps/1214789/rich-filters-for-jira-dashboards?hosting=cloud&tab=support

Ste