Jira SD and Jira Ops Cloud Linked Issue

[YEW JOON KHONG]

Dear all .. 

I have raised an incident in J-SD , create a linked issue to J-Ops Cloud, ticket generated at J-Ops project , asssigned to Employee A (group ops-user), 

Problem : Employee A not able to see the linked issue (ticket ) to J-SD, but as Admin I able to view.

I am suspecting a permission issue, anyone please advice

[Angélica Luz]

Hello Yew and welcome to Atlassian Community!

You are right! If the user is not able to see the ticket, the most probable cause is permission.
You need to go to the JSD project, on People's page and check if the user was added in the role "Service Desk Team", also this user must have a JSD license.
Can you please check if the user has a license (access to JSD) and also if he/she was added to the project?

If you face any issue or have any other question, please let us know.

Regards,
Angélica