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Jira SM & Software automation

Mario Amaya
Mario Amaya December 1, 2023

Dear all,

 

I'm trying to find a way when a ticket is created in a project Service Management is also duplicated in a Jira Software project. 

 

Is there a way?

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MOLNAR, TRINA
MOLNAR, TRINA December 1, 2023

You can use Automation to create an issue in Software when issue created in Service Management. Project Settings>Automation.  Select Trigger When issue created, then Edit Create issue.  Select the Software Project to create an issue in.

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