Jira Sandbox

[Denner Dias]

Hi everyone,

I'm experiencing an issue with the Jira Cloud sandbox.

I created a sandbox environment for my instance (on the Premium plan), and I already received the sandbox URL — it's accessible and working. However, when I go to **Products > Sandbox** in the Admin Console (admin.atlassian.com), **no sandbox is listed**, and I see a message saying I've reached the sandbox limit.

I’ve tried clearing the cache, switching browsers, and confirmed I’m in the correct organization.

Has anyone experienced this before?
Is there a known delay before a sandbox appears in the admin panel?
And how can I **delete or recreate** the sandbox if it’s not showing?

Thanks in advance!

[John Funk]

Hi Denner - Welcome to the Atlassian Community!

Which page/screen are you expecting it to show on? And what is it that you are wanting to do on that page?