Jira Service Desk Cloud Customer Request Visibility

[Harry Rumble]

Is the functionality to restrict specific customer requests to be visible only to selected/specified groups native with Jira Service Desk Cloud, or is the "Extension for Jira Service Management" add-on needed to do this as is the case with Jira/JSD for Server?

Thank you!

[Tom Jones [Appsvio]]

Hi Harry, 

Not sure what exactly you are looking for and for what hosting. 

• To hide existing issues based on group membership you can use Issue Security Level. 
• To hide customer request types on the Portal, you can use our own Feature Bundle This feature works only on Server/DC hosting. It's a huge issue having this feature on Cloud. 

Cheers, 

[Harry Rumble]

Thanks Tom, I was asking for customer request type visibility limitation on Jira Cloud. We currently use a similar app to yours to achieve this in server, but it is unavailable in the cloud. Do you know what the issue is with this feature in the cloud? I would assume that Jira Cloud can use the same user group configuration to limit visibility of request types as in server instances. 

[Tom Jones [Appsvio]]

There is no API to control the visibility of the request types. Without that, we are not able to implement this feature in our app on the Cloud, unfortunately.