Jira Service Desk Update custom field

[Kamran Khan]

Hello Everyone, I need to update certain field values while creating an issue in Jira Service Desk from external source like excel file based on some field change.

For Example:

I have a custom field A.

On change of A I need to populate other fields B, C and D with values from excel field if it matches any value from the excel file/json etc.

Does anyone knows how how to achieve this

[Jimmy Van (GLiNTECH)]

Hi Kamran,

What version of Jira Service Desk are you on? Newer versions of JSD allow you to edit custom fields with Automation.

Otherwise, have a look at the marketplace app Automation for Jira where you can easily do this kind of thing. 

Cheers,

Jimmy

[Kamran Khan]

Hi Jimmy,

I'm using JIRA Service Desk 3.5.0. Is there a possibility where I can implement some javascript on change event of any field on form.

[Jimmy Van (GLiNTECH)]

Hi Kamran,

Javascript will only update the field as it appears on the screen on an edit screen, but won't necessarily commit them to the database unless you can guarantee the js is always run on an edit screen.

Strongly consider looking into an app to do the heavy lifting for you.

Please note Jira Service Desk 3.5.0 is end of life (https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html), so you should consider upgrading.