Jira Service Desk cannot be viewed using the IP address of server

[Adriana Stancu]

Hello,

I have installed a instance of Jira Service Desk for Server, the base url of the appltication is set using the server's IP address. I cannot see the screen in browser using this IP address only the localhost address. The page is loaded, but it is incomplete as you can see in the attached pictures.

Thank you,

[Nic Brough -Adaptavist-]

There's a problem with your network not allowing a full connection to the server from itself.

[Adriana Stancu]

Do I need ot allow a specific protocol? If http connection on 8080 is not blocked by firewall, are there any different services to be allowed? Thank you.

[Nic Brough -Adaptavist-]

No, the protocol should be fine (you would not have got a anything if it were the protocol).

However, I'm not sure it's the network.  What you need to try is setting the base url to the address you are going to be running the server on when it goes into production.  That could be the ip address, but I'd guess you would probably prefer a real name (for which you'll need to talk to your network people to get it set up).  Can you get that set and test with that, instead of localhost?

[Adriana Stancu]

I talked to them but that would be difficult to modify the DNS to point to that IP address. Meanwhile I tried with Chrome and it works fine. It seems that is happening only in IE. But here is the problem, we have a videowall solution that works only with IE, and I cannot show on the videowall the actual screen of the application.
If it helps I noticed that the controls in the application are active, there are only the pictures of them that don'l load correcty.

[Nic Brough -Adaptavist-]

That's good detective work - it means the network is probably fine, and the problem is what how the browser is working with what the server is handing it.

I'd want a look at the html the browser thinks it is getting and any warnings or errors - check the developer tools in the broken browser to see if there is anything helpful in there.

[Adriana Stancu]

Thank you, but meanwhile it seemed that it was hapening only on the server. The users can view the dashboard just fine.