Jira Software 7.9 upgrade error: java.lang.ClassNotFoundException error

[Madhava Bharadwaj]

Hi,

We just finished JIRA Software 7.9 upgrade, and replaced below files latest version with old version before restart. When restarting JIRA application is not coming up. Please help.

Error in catalina.log

18-Apr-2018 11:02:59.358 WARNING [main] org.apache.tomcat.util.IntrospectionUtils.setProperty IntrospectionUtils: InvocationTargetException for class org.apache.catalina.connector.Connector address=172.28.127.103)
java.lang.reflect.InvocationTargetException

Regards,

Madhava

[Tzu Hau Chai]

Is the process running and did Tomcat actually manage to bind to the port successfully? Try going through this KB: https://confluence.atlassian.com/jirakb/how-to-check-the-jira-application-is-running-794499415.html

[Madhava Bharadwaj]

Hi Tzu Hau Chai,

Thank you for the reply.

We merged the 7.2 server.xml with 7.9 server.xml and it is working only if we use protocol="HTTP/1.1" but not with protocol="org.apache.coyote.http11.Http11NioProtocol". May be this will create unsecure connections. Please suggest.

<Connector address="xx.xx.xx.xx" port="8443" maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false" secure="true" scheme="https"
SSLEnabled="true" clientAuth="false" sslProtocol="TLS"
keyAlias="xxx" keystoreFile="/www/atlassian/jira/conf/jira.jks" keystorePass="xxx" keystoreType="JKS"
proxyName="xxxx" proxyPort="443"/>

[Tzu Hau Chai]

The protocol="HTTP/1.1" parameter enables auto switching between BIO/NIO/APR protocol, I don't think it affects whether it accepts secure/unsecure connections. As long as you set the scheme = "https" parameter the connector should only accept secure connections.