Jira Software 8.4 errors in atlassian-jira.log

[Alexander Stepkin]

Hello comunity.
After upgrade from 7.12 to 8.4 there are unclear errors:

[c.a.j.p.m.service.helper.NotificationRecipientHelper] Cannot get change items
java.lang.NullPointerException
at com.atlassian.jira.plugin.mobile.service.helper.NotificationRecipientHelper.isSupportedIssueUpdateEvent(NotificationRecipientHelper.java:135)
at com.atlassian.jira.plugin.mobile.service.helper.NotificationRecipientHelper.isSupportedEvent(NotificationRecipientHelper.java:127)
at com.atlassian.jira.plugin.mobile.service.helper.NotificationRecipientHelper.isValidIssueEvent(NotificationRecipientHelper.java:113)
at com.atlassian.jira.plugin.mobile.service.impl.MobileNotificationRecipientServiceImpl.getRecipientUserKeys(MobileNotificationRecipientServiceImpl.java:46)
at com.atlassian.jira.plugin.mobile.service.provider.MobileNotificationRecipientProvider.getRecipients(MobileNotificationRecipientProvider.java:37)
at com.atlassian.jira.plugins.inform.events.convert.EventConverterImpl.safeGet(EventConverterImpl.java:76)
at com.atlassian.jira.plugins.inform.events.convert.EventConverterImpl.lambda$null$0(EventConverterImpl.java:58)
at java.util.stream.ReferencePipeline$7$1.accept(ReferencePipeline.java:267)
at java.util.ArrayList$ArrayListSpliterator.forEachRemaining(ArrayList.java:1382)
at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:481)

[Matt Doar]

Looks like a bug to me https://jira.atlassian.com/browse/JRASERVER-70702

[Leonard Chew]

Hi there

I have just upgraded to Jira 8.5 and am facing the same problem in one of my scriptrunner scripts.
In my case, I get the exception from the last line of this scriptrunner code fragment, which is supposed to fire an issue_updated event.

execute from script console:

import org.apache.log4j.Level
log.setLevel(Level.DEBUG)

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.event.issue.IssueEventBundle
import com.atlassian.jira.event.issue.IssueEventManager
import com.atlassian.jira.event.issue.IssueEventBundleFactory
import com.atlassian.jira.event.issue.IssueEvent
import com.atlassian.jira.event.type.EventDispatchOption

def user = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()
def issueKey = "TEC-123"
def issueManager = ComponentAccessor.getIssueManager()
def issue = issueManager.getIssueObject(issueKey)

log.debug('my issue is: ' +issue.key)

// manually fire an update event
IssueEventManager issueEventM = ComponentAccessor.getIssueEventManager()
IssueEventBundleFactory issueEventFactory = (IssueEventBundleFactory) ComponentAccessor.getComponent(IssueEventBundleFactory.class)
IssueEventBundle eventBundle = issueEventFactory.wrapInBundle(new IssueEvent (issue, null, user, EventDispatchOption.ISSUE_UPDATED.eventTypeId, false))
issueEventM.dispatchEvent(eventBundle)

[Petr Vaníček]

Hi,

so do you have any problems or are you just asking about it? Can you insert longer part of log into code block or somethign like Pastebin?

[Alexander Stepkin]

@Petr Vaníček , no visible problems yet.
Here is the error:

2019-09-30 10:47:09,377 JIRA-INFORM-Thread-3 WARN anonymous 1002x1462x1 1hfe7mc 5.18.233.222 /rest/greenhopper/1.0/sprint/rank [c.a.j.p.m.service.helper.NotificationRecipientHelper] Cannot get change items
java.lang.NullPointerException
at com.atlassian.jira.plugin.mobile.service.helper.NotificationRecipientHelper.isSupportedIssueUpdateEvent(NotificationRecipientHelper.java:135)
at com.atlassian.jira.plugin.mobile.service.helper.NotificationRecipientHelper.isSupportedEvent(NotificationRecipientHelper.java:127)
at com.atlassian.jira.plugin.mobile.service.helper.NotificationRecipientHelper.isValidIssueEvent(NotificationRecipientHelper.java:113)
at com.atlassian.jira.plugin.mobile.service.impl.MobileNotificationRecipientServiceImpl.getRecipientUserKeys(MobileNotificationRecipientServiceImpl.java:46)
at com.atlassian.jira.plugin.mobile.service.provider.MobileNotificationRecipientProvider.getRecipients(MobileNotificationRecipientProvider.java:37)
at com.atlassian.jira.plugins.inform.events.convert.EventConverterImpl.safeGet(EventConverterImpl.java:76)
at com.atlassian.jira.plugins.inform.events.convert.EventConverterImpl.lambda$null$0(EventConverterImpl.java:58)
at java.util.stream.ReferencePipeline$7$1.accept(ReferencePipeline.java:267)
at java.util.ArrayList$ArrayListSpliterator.forEachRemaining(ArrayList.java:1382)
at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:481)
at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)
at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708)
at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:499)
at com.atlassian.jira.plugins.inform.events.convert.EventConverterImpl.lambda$convert$3(EventConverterImpl.java:58)
at com.atlassian.jira.plugins.inform.performance.MeasurementWorkerFactory$1.measure(MeasurementWorkerFactory.java:39)
at com.atlassian.jira.plugins.inform.events.convert.EventConverterImpl.convert(EventConverterImpl.java:51)
at com.atlassian.jira.plugins.inform.events.convert.EventConverterImpl.convert(EventConverterImpl.java:34)
at com.atlassian.jira.plugins.inform.events.listener.JiraEventListenerImpl.lambda$null$7(JiraEventListenerImpl.java:80)
at java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:193)
at java.util.stream.Streams$StreamBuilderImpl.forEachRemaining(Streams.java:419)
at java.util.stream.ReferencePipeline$Head.forEach(ReferencePipeline.java:580)
at java.util.stream.ReferencePipeline$7$1.accept(ReferencePipeline.java:270)
at java.util.stream.Streams$StreamBuilderImpl.forEachRemaining(Streams.java:419)
at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:481)
at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)
at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708)
at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:499)
at com.atlassian.jira.plugins.inform.events.listener.JiraEventListenerImpl.lambda$handleIssueEvent$8(JiraEventListenerImpl.java:82)
at com.atlassian.jira.plugins.inform.performance.MeasurementWorkerFactory$1.lambda$measure$0(MeasurementWorkerFactory.java:60)
at com.atlassian.jira.plugins.inform.performance.MeasurementWorkerFactory$1.measure(MeasurementWorkerFactory.java:39)
at com.atlassian.jira.plugins.inform.performance.MeasurementWorkerFactory$1.measure(MeasurementWorkerFactory.java:60)
at com.atlassian.jira.plugins.inform.events.listener.JiraEventListenerImpl.handleIssueEvent(JiraEventListenerImpl.java:76)
at com.atlassian.jira.plugins.inform.events.listener.AsyncJiraEventListener.lambda$handleIssueEvent$1(AsyncJiraEventListener.java:32)
at com.atlassian.jira.plugins.inform.events.listener.EventThreadPool.lambda$wrapThreadLocalSafe$0(EventThreadPool.java:48)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)

[Petr Vaníček]

Probably it's ok, it's only warning. There isn't any line like "caused by"? When this happened?

[Alexander Stepkin]

There isn't any line like "caused by"? 

no.
Perhaps this is due to authentication. Since the warning contains anonymous

When this happened?

I could not reproduce the problem yet. Just see it in the log