Jira User Profile page is blank and Mine too (Jira Admin)

[mittapalli m]

Hi Guys,

Currently we are using jira internal directory and External User management is OFF but still Users and My profiles all are blank.

Thank you.

[Richard Duffy]

@mittapalli m  Did you ever resolve this issue?

[mittapalli m]

Hi @Richard Duffy  yes i have resolved this issue.

Thank you.

[Richard Duffy]

Great, what was the cause/resolution? Im facing the same issue =(

[mittapalli m]

Sorry for the late response, First thing you need to check 

1. External user management is OFF or ON, If you are using jira internal directory this should is OFF, please check it below.

1.  General Configuration > Security Configuration.
2. Click Edit.
3. Select the External user management checkbox then Save your change. 

2. If it is not above issue, it will be your SSL certificate issue, Please make sure are you are installed proper SSL cert.

I hope you understand me.

Thank you

[Richard Duffy]

@mittapalli m  thanks for your kind reply. We are using active directory and our external UMS is off. I think this is okay.

I think it could be related to SSL Certificate. Do you have a fix doc for SSL or link with more information? Or can you elaborate? How do you know which is correct SSL? 

Thanks again 

[Kumar user]

Hi @Richard Duffy, this is murugan If you use active directory it should be Turn On not Turn Off so can you Turn On and test it when it comes to my issue before i come to my organization sombody cofigured wrong SSL certifiacte so one of our company linux admin resloved that issue and also he fallowed  the below documentation.

https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-779355358.html

Thank you.

[Zachary Hayes]

Is there anything in the log you can share with us?

[mittapalli m]

@Zachary Hayes , How can i share my logs ?

[Zachary Hayes]

You can copy and paste the most recent entires from /var/atlassian/application-data/jira-home/log/atlassian-jira.log 

Look for entires which hint at user profiles such as:

/secure/ViewProfile.jspa

[mittapalli m]

Thanks @Zachary Hayes , I do not have server access right now but i have installed View last log add-on and i can see all the logs let me send you, Those pictures.

[Zachary Hayes]

Thanks @mittapalli m Do you have an add-on called Gadgets Plugin or something similar? 

https://confluence.atlassian.com/jirakb/missing-gadget-error-occurred-while-retrieving-gadget-spec-for-rest-gadgets-1-0-g-com-atlassian-jira-gadgets-394464394.html

[mittapalli m]

@Zachary Hayes 

 I think i have that plugin, and if the issue is with the plug-in, I am getting one error in Instance Health.Please check it below.

[Zachary Hayes]

@mittapalli m Can you check if your Base URL is the same as the URL you're accessing your application with? If not, change it so they match.

How to configure Base URL

https://confluence.atlassian.com/adminjiraserver073/configuring-the-base-url-861253968.html

[mittapalli m]

@Zachary Hayes , Both URL's are same.

Thank you.

[Zachary Hayes]

@mittapalli m Documentation on a failed Gadget feed URL health check suggest it's either a problem accessing the URL or a problem with the server. One thing you could check is whether SSL certificates are installed correctly You may require server access.

[mittapalli m]

Thank you so much, @Zachary Hayes  I will check with my team to have server access and come back.