Jira Webhook closes connection before sending data

[Samuel Esposto]

Hello,

We are trying to set up an https connexion for webhooks between a Jira Cloud and an API developed in NodeJS. 

We generated a certificate and installed it on the API server. Browsing from a browser the API url works correctly. Connection is secure and certificate is valid. 

When trying to send a webhook from jira cloud, here is what happens:

The API sends the Server Hello and Jira closes the connexion without sending the webhook. 

Is there any way to debug this ? 

Thanks in advance,

[Dario B]

Hi @Samuel Esposto ,

Are you maybe using a self-signed certificate? If that's the case then that's why Jira closes the connection.

As mentioned in the Functional differences in Jira Cloud products:

Install intermediate SSL certificates

It is not possible to install intermediate certificates in Jira Cloud applications. Intermediate certificates could cause problems when you add secure POP/IMAP mail servers that have certificates signed by non-root CAs.  The workaround is to obtain a certificate signed by a trusted root Certification Authority (CA). For a full list of these certificates, see this list.