Jira Workmanagement favicon change

[Jan Šimek]

Hi, 

I have changed our favicon icon today, then created a better one and tried to upload it, but everytime i upload it or different one it always goes back to the first favicon i uploaded today.

Any suggestion, why this could happen?

Thank you

[Petter Gonçalves · Accepted solution]

Hello @Jan Šimek

My name is Petter, I'm an Atlassian support engineer.

I can confirm there are no active bugs reported regarding the favicon functionality and I was able to properly upload the favicon on my personal test instance, so I believe this might be something new with Jira cloud or even a usability problem.

Can you confirm that you are clicking on the "Upload favicon" button after the file is added? I know this might be a silly question, but it's easy to skip this step because the big line with an 'OR' makes it look like the "Upload Favicon" button belongs to the lower part only (upload image from a URL). We even have a feature request to improve this UI:

If that's not the case, can you please provide us with a video of the steps you are taken and the results you are getting?

Thanks!

[Jan Šimek]

Hi, 

thanks for response. I have done that correctly like 30-50 times and nothing has changed. 

I will send you a video tommorow, but just to give you example of the problem:

Firstly I have chose the file through upload a file and also make it small enough 32x32, so that it fits.

Day after I have decided i would like to try a different one and when i chose the file and clicked upload favicon, then it refreshed and showed me the old one. 

I have tried this process many times with different files and different sizes, even closing page, restarting PC, restarting browser, but it was still the same.

Day after I have tried again and it uploaded picture again, but absolutely same type of file, with different size and after that i was not able to change it again. Today it is the same. My suggestion was, if it could not be due to the bigger size then 32 x 32, but I am not 100% sure about that.

Thank you

I will send you a video tommorow.

[Jan Šimek]

Hi @Petter Gonçalves how do you want me to provide you with video? Here is no possibility. 

Thanks!

[Petter Gonçalves]

Hey @Jan Šimek

Sorry for the delayed response.

If you still facing this problem, can you please provide us with a video using any Cloud storage (Google Drive, Wetransfer, etc)?

Thanks!

[Jan Šimek]

Hey @Petter Gonçalves I do not face this problem, somehow it let me change it to what I needed so it is not an issue right now, but I believe it can happen again. It might want some more investigation if there is any possible issue. 

Thanks

[Petter Gonçalves]

Hey Jan,

I'm glad to know you're not facing this issue anymore.

Please, let us know if this behavior changes again.

[Ekaterina Baturina]

Hi,
I have the same issue, I cann't change the old Vaficon to the new one. 

[Jack Brickey]

This seems odd. Obvious question - are you sure you saved it? Can you try a different browser? Can you reset to default and the try again?

[Jan Šimek]

Yeah I know, I have tried different browser, even reset to default several times, but it still gives the same favicon. Honestly no idea why.

[Jack Brickey]

Unsure. I have not experienced this but then again I do not changed mine in awhile. Just so I'm clear can you please illustrate exactly where you are changing this?

[Jan Šimek]

[Jack Brickey]

BTW, here are the instructions from the docs...

---

Change the favicon

The favicon appears typically to the left of your browser's URL field, and on browser tabs displaying a page on your Jira site. To upload a favicon, make sure it's in PNG format, with dimensions of 32x32 pixels, 71x71 DPI, and with 8-bit color depth.

1. Choose > System.

2. Under USER INTERFACE, select Look and feel.

3. In the Favicon section, upload the image for the favicon for your Jira site or upload from a URL beginning with 'http://' or 'https://'.

---

Can you verify that the favicon you are adding meets the bold underlined requirements?

[Jan Šimek]

I have checked again and it did not meet the requirement for the size, so i resized it correctly. Even though I have done it, it does not upload. Really weird.

[Jan Šimek]

Funny part about this is, that the logo, which is still going there, even though I do not want it there does not meet the requirements and was in full scale.  So it makes me wonder if it is not some sort of bug.

[Jack Brickey]

It could be. You could raise a ticket with Atlassian support.

[Jan Šimek]

Not sure if I even can on Free plan? I have only found, that I should under Troubleshooting and support raise a TT, but not sure how to do that now.

[Jack Brickey]

Ah. I was not aware of your tier. Indeed you cannot raise a TT.

[Jan Šimek]

That is messed up :)

[Jan Šimek]

Is there a possibility from lets say you to raise a ticket with somebody from Atlassian or just to pinpoint to it? Because otherwise I do not think I am able to do anything. 

[Jack Brickey]

I have pinged others to see if they can assist. Hopefully someone will chime in today.

[Jan Šimek]

Thanks a lot.