Jira-admin and Jira servicedesk admin

[Sekhar Chandra]

What is the difference between Jira-admin and Jira servicedesk admin?

What are all the possible things can the both roles do?

[Petter Gonçalves]

Hello Sekhar,

Actually, JIRA project Roles are defined per project, so the definition of what kind of actions each role can perform can be changed/displayed directly under project settings > Permissions.

You can check more information about project roles in the documentation below:

- Managing Project roles

That been said, I noticed that JIRA server (8.2) and JIRA Cloud applications do not have a Jira service desk admin role by default. Could you please let us know what platform you are using (Server or Cloud)?

Also, are you talking about project roles itself or about JIRA Groups? You can define which products each JIRA Group can access under User Management > Product Access and Administration access under User Management > Groups. 

Let us know if you still have any questions.

[Sekhar Chandra]

Hi Petter,

I'm using server 7.11

What if it project roles, what if it jira groups?

Thanks,

Chandra.

[Petter Gonçalves]

Hello Sekhar,

Just like mentioned before, Project roles can be defined per Project under Project Settings > Permissions, while Groups are defined under User Management > Product Access and User Management > Groups.

You will be able to check what are the differences between those two groups/Project roles by navigating to the mentioned menus above.

Please, let me know if you have any other questions.