Jira and Confluence Application link error

[Pooja]

Hi All,

we have installed jira 7.13.0 and confluence 6.13.1 on the same server(centos 7)

we have not configured any SSL or Proxy, 

While trying to configure the application link I am gettierror,w error , Find screen-shot for the same.

[Daniel Eads]

Hi Pooja,

Our Network and Connectivity Troubleshooting guide likely has the answer to your troubles here - the guide is exhaustive and contains all the info on finding files you might need to look at during troubleshooting.

I'll be happy to help take a look at your situation, but we will have some back-and-forth to get the right information. You may have some luck going through the Unable to reach remote application section of the guide.

I would like to see the connectors in your server.xml files for both Jira and Confluence. You should be able to search for "Connector" in these files and find the relevant piece - as an example, here is a Connector from a Jira's server.xml file:

<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;" maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" bindOnInit="false"/>

If you see something in there that needs to be sanitized (an IP address or proxyName if there is actually a proxy configured) go ahead and blur/remove that specific piece.

Getting this info from both your Jira and Confluence installs will give me enough info to continue troubleshooting!

Cheers,
Daniel