I would like to create an automation script that automatically assigns a watcher to a blocking ticket from the Assignee field of the ticket that is Blocked? Am struggling with using smart values.
Hello @Paul Loveday
Please show us the Automation Rule you have constructed and tell us more about your difficulty with smart values.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.