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Jira: can't verify TXT record for Email Domain

johnoasiot
johnoasiot
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May 7, 2022

I'm trying to set up DNS records within Jira for custom email domain verification.

All of the records (SFP and 3 CNAME) have all verified, but the TXT record does not match for some reason.

I've tried deleting the existing TXT record and creating it from scratch copying the Atlassian value provided, but no joy.

I'm using AWS Route 53 DNS which allows multiple TXT records (one on each new line) within a single record, so I tried the Atlassian record on its own and with the others that I need, but neither configuration works.

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