Jira company managed board loading error

[Ardalan Sepehri]

We have an issue for one member of our team upon loading the Jira board. when he tries to access random pages (sometimes it is upon opening the Story or sometimes even upon opening the active Scrum board). we use a company managed board and here is the screenshot of the error:

I would appreciate your help if you have experienced the same or know what to do to resolve it? 

[Akhand Pratap Singh]

Hello @Ardalan Sepehri ,

Good day, Welcome to Atlassian Community!!

Requested Atlassian to have a look, can you confirm if this issue still persist or is resolved?

Best Regards,
Akhand

[Ardalan Sepehri]

Thanks @Akhand Pratap Singh ,

It has significant improvement, can you kindly please tell me what was the root cause and how I can prevent it from happening again?