Jira could not get all issue after upgrade to 8.1

[Akyatırım Connectivity]

Hi,

I upgrade my jira software from 6.1.2 to 7.0. There is no database problem. After that, I upgrade to 7.13. I get an error about jdbc connection url and sql driver. I fixed it. After that I upgrade to 8.1. I cold not see all issue on Jira software. Only new created issues are coming.

How can I fix this problem and get all issue ticket?

[Edwin Kyalangalilwa · Accepted solution]

Hi @Akyatırım Connectivity ,

Run a reindex

[Akyatırım Connectivity]

Hi Edwin,

I can not select Background re-index option. I take all backup before upgrade 6.1.12, 7.0, 7.13 version. Is it useful for me? Can I found the index file of old version jira?

[Akyatırım Connectivity]

Can I use entities.xml file? I receive it before 6.1.12 upgrade to 7.0

[Edwin Kyalangalilwa]

Unfortunately no. You'll have to perform a locked reindex.

Locked reindexes are the recommended option after an upgrade.

[Akyatırım Connectivity]

Edwin,

Shoul I Lock Jira and rebuild index option? 

It can solve my index problem, can't it?

[Edwin Kyalangalilwa]

Yes. It will rebuild and fix your index.

[Akyatırım Connectivity]

Thanks, I am trying now.

[Akyatırım Connectivity]

Thanks Edwin, It works now.

I have another problem in JiraDashboard screen. You can see below. We are renewing out licence today or tomorrow. This case is about liccence expired? 

[Edwin Kyalangalilwa]

@Akyatırım Connectivity ,

Are you referring to the 'An unknown error occurred' messages?

[Akyatırım Connectivity]

Yes Edwin.

[Jimmy Seddon]

@Akyatırım Connectivity,

It might be, you should take a look to see if there is a more detailed error message in the log file.