Jira do's and don'ts

[Jennifer Hemmens]

Hello everyone!

I work in Confluence all day, every day, and spend most of my time trying to perfect our Confluence environment, meaning I'm very familiar with most of its features. However, I'm quite new to Jira and am currently delving into its possibilities.

When our office first started using Confluence, we made a number of mistakes with regard to permissions, space structure, user management, templates, etc., which took quite a bit of time and brainstorming to fix. I want to avoid making similar mistakes while setting up our Jira environment.

Those of you who are experienced users of Jira (and Jira Service Desk) software, what are your absolute do's and don'ts? I'd love to take your advice on board and learn from your experiences!

Thanks :)

[Petter Gonçalves]

Hello Jennifer,

Thank you for raising this question.

JIRA application has a huge variety of features and possibilities which I personally would not be able to list in a comment of a community question. Honestly, if I did this without knowing for what purposes you are using JIRA, most of my tips could not be that useful for you and would make you waste a lot of time reading through it. Basically, the "do and don'ts" of these features would depend on how and if you would use these features for your use-cases.

That being said, my recommendation for you would be to open a community question for each specific feature you are needing help with, describing how you are expecting it to work so we could provide you the instructions to achieve that goal if it's is possible.

For a general explanation about JIRA Software and Service Desk Applications, I can recommend you the following documentation:

- JIRA Service Desk - Getting Started

- JIRA Software - Getting Started

Please, let me know if you have any specific questions about it.