Jira fail after upgrading from 8.17 to 8.19

[sit]

Before upgrading all worked. We followed the process to the point, disabled all the addins that were potentially flawed and reindexed everything. After upgrade the jira is not starting. Can you please point me to the solution..

Server startup logs are located in /opt/atlassian/jira/logs/catalina.out
Using CATALINA_BASE: /opt/atlassian/jira
Using CATALINA_HOME: /opt/atlassian/jira
Using CATALINA_TMPDIR: /opt/atlassian/jira/temp
Using JRE_HOME: /opt/atlassian/jira/jre/
Using CLASSPATH: /opt/atlassian/jira/bin/bootstrap.jar:/opt/atlassian/jira/bin/tomcat-juli.jar
Using CATALINA_OPTS:
Using CATALINA_PID: /opt/atlassian/jira/work/catalina.pid
NOTE: Picked up JDK_JAVA_OPTIONS: --add-opens=java.base/java.lang=ALL-UNNAMED --add-opens=java.base/java.io=ALL-UNNAMED --add-opens=java.base/java.util=ALL-UNNAMED --add-opens=java.base/java.util.concurrent=ALL-UNNAMED --add-opens=java.rmi/sun.rmi.transport=ALL-UNNAMED
16-Sep-2021 09:53:59.163 SEVERE [main] org.apache.tomcat.util.digester.Digester.fatalError Parse Fatal Error at line 116 column 2: The markup in the document following the root element must be well-formed.
org.xml.sax.SAXParseException; systemId: file:/opt/atlassian/jira/conf/server.xml; lineNumber: 116; columnNumber: 2; The markup in the document following the root element must be well-formed.
at java.xml/com.sun.org.apache.xerces.internal.util.ErrorHandlerWrapper.createSAXParseException(Unknown Source)
at java.xml/com.sun.org.apache.xerces.internal.util.ErrorHandlerWrapper.fatalError(Unknown Source)
at java.xml/com.sun.org.apache.xerces.internal.impl.XMLErrorReporter.reportError(Unknown Source)
at java.xml/com.sun.org.apache.xerces.internal.impl.XMLErrorReporter.reportError(Unknown Source)
at java.xml/com.sun.org.apache.xerces.internal.impl.XMLScanner.reportFatalError(Unknown Source)
at java.xml/com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl$TrailingMiscDriver.next(Unknown Source)
at java.xml/com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(Unknown Source)
at java.xml/com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
at java.xml/com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source)
at java.xml/com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source)
at java.xml/com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(Unknown Source)
at java.xml/com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(Unknown Source)
at java.xml/com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
at org.apache.tomcat.util.digester.Digester.parse(Digester.java:1512)
at org.apache.catalina.startup.Catalina.load(Catalina.java:611)
at org.apache.catalina.startup.Catalina.load(Catalina.java:662)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:302)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:472)
16-Sep-2021 09:53:59.171 WARNING [main] org.apache.catalina.startup.Catalina.load Catalina.start using conf/server.xml: The markup in the document following the root element must be well-formed.
16-Sep-2021 09:53:59.173 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version name: Apache Tomcat/8.5.65
16-Sep-2021 09:53:59.173 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server built: Mar 30 2021 12:28:40 UTC
16-Sep-2021 09:53:59.186 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version number: 8.5.65.0
16-Sep-2021 09:53:59.186 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Name: Linux
16-Sep-2021 09:53:59.186 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Version: 3.10.0-327.36.1.el7.x86_64
16-Sep-2021 09:53:59.186 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Architecture: amd64
16-Sep-2021 09:53:59.186 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Java Home: /opt/atlassian/jira/jre
16-Sep-2021 09:53:59.186 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Version: 11.0.11+9
16-Sep-2021 09:53:59.186 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor: AdoptOpenJDK
16-Sep-2021 09:53:59.187 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE: /opt/atlassian/jira
16-Sep-2021 09:53:59.187 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME: /opt/atlassian/jira
16-Sep-2021 09:53:59.187 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: --add-opens=java.base/java.lang=ALL-UNNAMED
16-Sep-2021 09:53:59.187 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: --add-opens=java.base/java.io=ALL-UNNAMED
16-Sep-2021 09:53:59.187 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: --add-opens=java.base/java.util=ALL-UNNAMED
16-Sep-2021 09:53:59.188 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: --add-opens=java.base/java.util.concurrent=ALL-UNNAMED
16-Sep-2021 09:53:59.188 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: --add-opens=java.rmi/sun.rmi.transport=ALL-UNNAMED
16-Sep-2021 09:53:59.188 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.config.file=/opt/atlassian/jira/conf/logging.properties
16-Sep-2021 09:53:59.188 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
16-Sep-2021 09:53:59.188 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xms384m
16-Sep-2021 09:53:59.188 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xmx2048m
16-Sep-2021 09:53:59.188 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:InitialCodeCacheSize=32m
16-Sep-2021 09:53:59.188 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:ReservedCodeCacheSize=512m
16-Sep-2021 09:53:59.188 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.awt.headless=true
16-Sep-2021 09:53:59.189 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.standalone=JIRA
16-Sep-2021 09:53:59.189 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true
16-Sep-2021 09:53:59.189 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dmail.mime.decodeparameters=true
16-Sep-2021 09:53:59.189 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory
16-Sep-2021 09:53:59.189 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dhttp.proxyHost=rzpp.ajpes.si
16-Sep-2021 09:53:59.189 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dhttp.proxyPort=8080
16-Sep-2021 09:53:59.189 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dhttps.proxyHost=rzpp.ajpes.si
16-Sep-2021 09:53:59.189 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dhttps.proxyPort=8080
16-Sep-2021 09:53:59.189 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dhttp.nonProxyHosts=localhost|127.0.0.1|*.ajpes.si
16-Sep-2021 09:53:59.190 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:-OmitStackTraceInFastThrow
16-Sep-2021 09:53:59.190 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.locale.providers=COMPAT
16-Sep-2021 09:53:59.190 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.plugins.startup.options=-fg
16-Sep-2021 09:53:59.190 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djdk.tls.ephemeralDHKeySize=2048
16-Sep-2021 09:53:59.195 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.protocol.handler.pkgs=org.apache.catalina.webresources
16-Sep-2021 09:53:59.195 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.catalina.security.SecurityListener.UMASK=0027
16-Sep-2021 09:53:59.195 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xlog:gc*:file=/opt/atlassian/jira/logs/atlassian-jira-gc-%t.log:tags,time,uptime,level:filecount=5,filesize=20M
16-Sep-2021 09:53:59.196 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+ExplicitGCInvokesConcurrent
16-Sep-2021 09:53:59.196 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dignore.endorsed.dirs=
16-Sep-2021 09:53:59.196 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=/opt/atlassian/jira
16-Sep-2021 09:53:59.196 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=/opt/atlassian/jira
16-Sep-2021 09:53:59.196 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=/opt/atlassian/jira/temp
16-Sep-2021 09:53:59.196 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The Apache Tomcat Native library which allows using OpenSSL was not found on the java.library.path: [/usr/java/packages/lib:/usr/lib64:/lib64:/lib:/usr/lib]
16-Sep-2021 09:53:59.565 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8081"]

16-Sep-2021 09:53:59.698 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service [Catalina]
16-Sep-2021 09:53:59.698 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet engine: [Apache Tomcat/8.5.65]
16-Sep-2021 09:53:59.737 SEVERE [Catalina-startStop-1] org.apache.catalina.core.ContainerBase.startInternal A child container failed during start
java.util.concurrent.ExecutionException: org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Catalina].StandardHost[localhost].StandardContext[]]
at java.base/java.util.concurrent.FutureTask.report(Unknown Source)
at java.base/java.util.concurrent.FutureTask.get(Unknown Source)
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:931)
at org.apache.catalina.core.StandardHost.startInternal(StandardHost.java:841)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1412)
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1402)
at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Catalina].StandardHost[localhost].StandardContext[]]
at org.apache.catalina.util.LifecycleBase.handleSubClassException(LifecycleBase.java:440)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:198)
... 6 more
Caused by: java.lang.NullPointerException
at org.apache.catalina.core.StandardContext.postWorkDirectory(StandardContext.java:6073)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:4940)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
... 6 more
16-Sep-2021 09:53:59.742 SEVERE [main] org.apache.catalina.core.ContainerBase.startInternal A child container failed during start
java.util.concurrent.ExecutionException: org.apache.catalina.LifecycleException: A child container failed during start
at java.base/java.util.concurrent.FutureTask.report(Unknown Source)
at java.base/java.util.concurrent.FutureTask.get(Unknown Source)
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:931)
at org.apache.catalina.core.StandardEngine.startInternal(StandardEngine.java:262)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.StandardService.startInternal(StandardService.java:422)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.StandardServer.startInternal(StandardServer.java:766)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.startup.Catalina.start(Catalina.java:688)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:342)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:473)
Caused by: org.apache.catalina.LifecycleException: A child container failed during start
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:942)
at org.apache.catalina.core.StandardHost.startInternal(StandardHost.java:841)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1412)
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1402)
at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: java.util.concurrent.ExecutionException: org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Catalina].StandardHost[localhost].StandardContext[]]
at java.base/java.util.concurrent.FutureTask.report(Unknown Source)
at java.base/java.util.concurrent.FutureTask.get(Unknown Source)
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:931)
... 8 more
Caused by: org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Catalina].StandardHost[localhost].StandardContext[]]
at org.apache.catalina.util.LifecycleBase.handleSubClassException(LifecycleBase.java:440)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:198)
... 6 more
Caused by: java.lang.NullPointerException
at org.apache.catalina.core.StandardContext.postWorkDirectory(StandardContext.java:6073)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:4940)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
... 6 more
16-Sep-2021 09:53:59.743 SEVERE [main] org.apache.catalina.startup.Catalina.start The required Server component failed to start so Tomcat is unable to start.
org.apache.catalina.LifecycleException: A child container failed during start
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:942)
at org.apache.catalina.core.StandardEngine.startInternal(StandardEngine.java:262)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.StandardService.startInternal(StandardService.java:422)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.StandardServer.startInternal(StandardServer.java:766)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)

at org.apache.catalina.startup.Catalina.start(Catalina.java:688)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:342)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:473)
Caused by: java.util.concurrent.ExecutionException: org.apache.catalina.LifecycleException: A child container failed during start
at java.base/java.util.concurrent.FutureTask.report(Unknown Source)
at java.base/java.util.concurrent.FutureTask.get(Unknown Source)
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:931)
... 13 more
Caused by: org.apache.catalina.LifecycleException: A child container failed during start
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:942)
at org.apache.catalina.core.StandardHost.startInternal(StandardHost.java:841)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1412)
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1402)
at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: java.util.concurrent.ExecutionException: org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Catalina].StandardHost[localhost].StandardContext[]]
at java.base/java.util.concurrent.FutureTask.report(Unknown Source)
at java.base/java.util.concurrent.FutureTask.get(Unknown Source)
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:931)
... 8 more
Caused by: org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Catalina].StandardHost[localhost].StandardContext[]]
at org.apache.catalina.util.LifecycleBase.handleSubClassException(LifecycleBase.java:440)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:198)
... 6 more
Caused by: java.lang.NullPointerException
at org.apache.catalina.core.StandardContext.postWorkDirectory(StandardContext.java:6073)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:4940)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
... 6 more
16-Sep-2021 09:53:59.744 INFO [main] org.apache.coyote.AbstractProtocol.pause Pausing ProtocolHandler ["http-nio-8081"]
16-Sep-2021 09:53:59.746 INFO [main] org.apache.catalina.core.StandardService.stopInternal Stopping service [Catalina]
16-Sep-2021 09:53:59.748 INFO [main] org.apache.coyote.AbstractProtocol.destroy Destroying ProtocolHandler ["http-nio-8081"]
16-Sep-2021 09:53:59.750 WARNING [main] org.apache.catalina.deploy.NamingResourcesImpl.cleanUp Failed to retrieve JNDI naming context for container [StandardEngine[Catalina].StandardHost[localhost].StandardContext[]] so no cleanup was performed for that container
javax.naming.NamingException: No naming context bound to this class loader
at org.apache.naming.ContextBindings.getClassLoader(ContextBindings.java:268)
at org.apache.catalina.deploy.NamingResourcesImpl.cleanUp(NamingResourcesImpl.java:1020)
at org.apache.catalina.deploy.NamingResourcesImpl.stopInternal(NamingResourcesImpl.java:1003)
at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:257)
at org.apache.catalina.core.StandardContext.stopInternal(StandardContext.java:5416)
at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:257)
at org.apache.catalina.util.LifecycleBase.destroy(LifecycleBase.java:293)
at org.apache.catalina.core.ContainerBase.removeChild(ContainerBase.java:845)
at org.apache.catalina.core.ContainerBase.destroyInternal(ContainerBase.java:1031)
at org.apache.catalina.util.LifecycleBase.destroy(LifecycleBase.java:321)
at org.apache.catalina.core.ContainerBase.removeChild(ContainerBase.java:845)
at org.apache.catalina.core.ContainerBase.destroyInternal(ContainerBase.java:1031)
at org.apache.catalina.util.LifecycleBase.destroy(LifecycleBase.java:321)
at org.apache.catalina.core.StandardService.destroyInternal(StandardService.java:588)
at org.apache.catalina.util.LifecycleBase.destroy(LifecycleBase.java:321)
at org.apache.catalina.core.StandardServer.destroyInternal(StandardServer.java:854)
at org.apache.catalina.util.LifecycleBase.destroy(LifecycleBase.java:321)
at org.apache.catalina.startup.Catalina.start(Catalina.java:692)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:342)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:473)

[said kouzibry]

Did you copy your old server.xml file back into the config directory ? if so, revert to the original file that comes with 8.19 and add the modifications you need to it.

 The following log message suggest you have an error in the server.xml file :

16-Sep-2021 09:53:59.163 SEVERE [main] org.apache.tomcat.util.digester.Digester.fatalError Parse Fatal Error at line 116 column 2: The markup in the document following the root element must be well-formed.
org.xml.sax.SAXParseException; systemId: file:/opt/atlassian/jira/conf/server.xml; lineNumber: 116; columnNumber: 2; The markup in the document following the root element must be well-formed.
at java.xml/com.sun.org.apache.xerces.internal.util.ErrorHandlerWrapper.createSAXParseException(Unknown Source)