Jira github integration after spring 2025 updates

[Anton Teroshyn]

Hi everyone,

Since the April–May 2025 updates, the integration between Jira Cloud and GitHub has stopped working. It seems that something changed on GitHub’s side — possibly related to updated access policies and how third-party apps are handled.

When I try to connect my GitHub organization to Jira via the official GitHub for Jira integration, everything appears to install correctly:

• I’m the owner of the GitHub organization.
• The app is installed as a GitHub App, not an OAuth App.
• All requested permissions are granted.
• “All repositories” access is selected.
• No errors appear during installation.

However, the integration never completes. In Jira, the sync stays in the “In Progress” state for about 10–15 minutes, and then fails with a generic “Failed” message. There are no logs or error details available to investigate further.

I’ve tried the following:

• Reinstalling the integration multiple times
• Switching between “All repositories” and “Only select repositories”
• Removing GitHub App restrictions / reviewing permissions manually
• Waiting for background sync (no success after hours)

I suspect the issue may be that GitHub now requires OAuth-based approvals for third-party integrations, while Atlassian is still relying on a GitHub App, which is not manageable under GitHub’s OAuth App Access Policy.

Is anyone else experiencing this issue? Has anyone found a workaround?

Any help or clarification from Atlassian or GitHub would be greatly appreciated — I’d really like to get this integration working again.

Thanks in advance!

[Jeff Stewardson · Accepted solution]

Hey All - Looks like they fixed whatever was broken. I reconnected this morning successfully and things appear to be working!

[Anton Teroshyn]

Yeah, i see!! Thx for the news!

[Michael Clancy]

We have had similar issues in the past day. The integration between Jira Cloud and GitHub no longer seems to be working i.e., new pull requests, and changes in PR status are not being picked up by Jira. This has been working fine the past 6 months for us.

[Jeff Stewardson]

@Anton Teroshyn - I am experiencing the exact same issue. I just started at my new company and tried to get this set up, but with no luck. During my testing, I was able to create a link to Jira within a Pull Request in GitHub (reference the Jira work item key in a comment). For what it is worth, I have used this at a previous organization without any issue. In fact it was pretty seemless to set up.